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HomeGourmet & Epicurean GiftsLaguiole & BerardLaguiole Wine Waiter Steward Sommelier Corkscrew and Bottle Opener Used By Professionals Olive Wood Handle and Leather Case Presentation French Import Guaranteed Authentic |
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|  | | | Customer Reviews: | | | Average Customer Review: ( 1 customer reviews )
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Most Helpful Customer Reviews
4 of 4 found the following review helpful:
warranty is a joke Feb 17, 2011
By Paul E. Henneman
I purchased this beautiful waiters corkscrew a few years ago. I used it perhaps once a month. It fell apart, the metal strip in between the two pieces of olive wood broke. I contacted Laguiole directly, I no longer had the receipt. Their very curt reply was that the only warranty was through wherever I had purchased it. They would not even allow me to ship it to them to look at. I have purchased many things in my life, and when something breaks after a month or two, it has always been the manufacturer I have had to deal with.
With a company manufacturing and selling such supposed quality items as these, they should work with customers that have had one fall apart. I was told they would not accept it if I mailed it to them. They claim to have a lifetime warranty, but won't accept me sending them back a broken item? Fine, there are other top quality manufactures I will use for top quality corkscrews, cutlery and other such items. I'm done with Laguiole, its not acceptable at this price.
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